Registered Charity 299434
Emergency medical motorcycle couriers; free to the NHS - volunteering since 1978
Control: 0300 030 1178 | General Enquiries: 0300 030 1180
YFW Blood Bikes
Registered Charity 299434
Freewheelers EVS (Yeovil)
YFW Blood Bikes Privacy Statement
This Privacy Statement is effective as of May 2018.
At Freewheelers EVS (Yeovil ), also known as Yeovil Freewheelers and YFW Blood Bikes, we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws.
This Privacy Statement describes YFW Blood Bikes general privacy practices that apply to personal information we collect, use and share. This relates to web site visitors, contacts and other individuals within our partners, suppliers and other organizations with which YFW Blood Bikes has or contemplates a working relationship.
By providing information you give us the right to use that information for the purposes described in this privacy statement.
Why and how we collect and use your personal information
We may collect your personal information as an individual for various purposes, such as the following:
Access and use of websites
When entering any of our websites, or using an online service, we may record information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as passwords, IP address and browser settings. We may also collect information about your activities during your visit in order to personalize your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our charity and services.
Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to donate or sign up for a newsletter or other service, we collect information necessary to fulfill your request. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfillment, delivery and invoicing of your order and we may include survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our websites.
Contacting individuals, riders, sponsors, partners, hospitals, care homes and suppliers
In our relationship with these persons, they also provide us with contact information (such as name, contact details, position or job title and location) for purposes such as personal location, delivery of products and services, the provision of support, events, meetings and management of the services or the relationship pursuant to the purpose of the charity.
Most information we collect about you comes from our direct interactions with you. When you register for an event, newsletter or information we may collect information (online or offline). We may combine the personal information we collect to develop aggregate analysis and business intelligence for conducting our business and for marketing purposes. You can always opt-out from receiving personalized communication by sending an email to enquiries@YFWBloodBikes.org.
Where we reference that we use your personal information in connection with a request, order, transaction or agreement (or preparing for the same), or to provide you with services that you requested (such as a visit), we do this because it is necessary for the performance of an agreement with you.
Sharing of Personal Information
YFW Blood Bikes has implemented policies, along with standards and procedures, for consistent protection of personal information.
Where appropriate, YFW Blood Bikes will share your personal contact information with selected individuals, riders, sponsors, partners, hospitals, care homes and suppliers for the purposes of conducting charity business. Charity business means being on call, contacting hospitals or other delivery locations, performing deliveries and recording activities.
It is normal charity business to record riders’ locations or movements when on-call and these details may be recorded at delivery collection points or centrally or by registered charity representatives. We do this in order to promote your safety under lone worker protection schemes.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of YFW Blood Bikes, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. YFW Blood Bikes implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorized access, use and disclosure. For example, we use password protected software tools and never ask for or record payment information.
We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing, complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defence of legal claims.
Typically, if you request us to delete your information it will be permanently removed from all active systems immediately and certainly within 30 days.
How to contact us
If you have a question related to this Privacy Statement, please contact us by our web site or directly via email enquiries@YFWBllodBikes.org. Your message will be forwarded to the appropriate member of YFW Blood Bikes.
For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is YFW Blood Bikes, charity number 299434, registered address 35 Mudford Road, Yeovil, Somerset BA214AE.
You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You can request a copy of the information that we hold on you by emailing enquiries@YFWBllodBikes.org.
Right to Lodge a Complaint
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, we would first ask you to contact us and allow us the opportunity to correct that information. You also have the right to lodge a complaint directly with YFW Blood Bikes by emailing enquiries@YFWBllodBikes.org.
Changes to our Privacy Statements
From time to time we may update this Privacy Statement, as well as any other specific privacy statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement.